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Customer Support Hub
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Frequently Asked Questions
Gift Senders
You have two options. You can let employees pick out their gifts by tapping the Let Them Choose option at the top of the store (more on this below). To gift employees specific items, add the items to the cart and adjust the quantities. Gifts can be picked up or shipped to one location. At this time, we do not offer individual shipping on order where managers choose their gifts.
This is the easiest way to give your employees a gift. Navigate to the shopping page and click Let Them Choose. From there, download the new Bulk Order Template and copy and paste your employees' names and email addresses into the spreadsheet. When choosing a price point, do note that we offer $15 and $25 gifts in our store. You may also add a personalized message.
Not anymore. When you select Let Them Choose, employees will receive a unique shopping code and store link via email. Once they select their gift, they will enter their shipping address at checkout. Free shipping is automatically applied.
If you are choosing the gifts for your employees, but still want to ship them to their individual houses, we now require managers to place the orders individually.
As a manager, you can use Employee Recognition funds with Neighborly Gifts to reward your team. At checkout, select the option Employee Recognition Funds in the payment section. From there, our team will apply the $15 per gift once the order is submitted. If you choose to purchase $25 gifts, the $15 will be applied per item, then an invoice will be shared for the overage charges.
If you are selecting the gifts for your team, you have the option of scheduling a pickup at our office, 223 N Broadway Ave in downtown Rochester, Minnesota. If you select the Let Them Choose option, gifts will be shipped to employees directly.
To do this, we can set up a private gifting collection specifically for you and your team. Reach out to our Sales team for more information.
We don't recommend it. With more than two dozen restaurants in the program, the Vouchers are a great gift idea for employees in the Rochester, MN area. However, at this time, the program is not available in other areas. We invite you instead to shop our catalog of physical gifts from MN, WI, IA, AZ and FL.
Absolutely! Neighborly’s private Mayo Clinic store is open year-round and is constantly evolving with new products and services. We are also able to work with managers to set up custom collections for specific teams and occasions. Collections can be curated with various products and prices, depending on your needs.
Gift Receivers
Managers can let employees choose their gifts on their own time. Using the link provided in your email, enter the Mayo Clinic Employee Recognition store (employee access) and shop as normal—adding the item you would like to your cart and clicking Checkout. Then simply paste the 16-digit code included in your email into the Discount section, fill in your shipping information, and place your order.
With some companies having higher firewalls, our emails can sometimes get blocked or delayed. Be sure to check your junk folder. If you are still not seeing that email, reach out to our Customer Support team for further assistance.
No, free shipping is provided by your employer and applied automatically at checkout.
Our Restaurant Voucher program allows you to choose a dining experience among more than two dozen restaurants in the Rochester area. Simply scan the QR code on the card, select a dining offer, and then present the card to the restaurant at the time of purchase. The Vouchers come in four categories (Coffee & Pastry, Lunch, Dinner, and Night Out) so be careful to choose an offer that corresponds with your card. Vouchers have no cash value and can only be used at participating restaurants.
Contact our Customer Support team with your name, address, gift selection, and (when applicable) a photo of the damaged item. Our team will investigate the issue and get back to you within a couple of days.
At this time, Neighborly Gifts only allows employees to shop using Gift Credits provided by their managers. The Gift Credits have no cash value and cannot be transferred for anything outside of the catalog.
Contact Us
Do you still have questions?
Reach out to our team by emailing gifts@neighborlygroup.com.
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