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Customer Support Hub
Hey Neighbor. How can we help?
Frequently Asked Questions
Gift Senders
- For department-wide gifting, most managers use our Let Them Choose bulk option: upload your recipient list, and each employee gets a gift credit and checkout link to pick their own gift and enter their own shipping info. No addresses needed on your end.
- Prefer to hand-pick items yourself? Add products to your cart and adjust the quantity — great for uniform gifting, though these orders ship or are picked up together at one location.
- Have a specific occasion or brand moment in mind? We can also build a custom curated gifting experience designed around it.
This is our favorite way to gift, because everyone walks away with something they actually wanted. Here's how Let Them Choose works:
- Head to the shopping page and click Let Them Choose.
- Download the Bulk Order Template and pop in your employees' names, email addresses, gift price point, sender's name, and personalized message.
Each employee receives a private invitation with a unique shopping link to select their favorite local goods, which are shipped right to their doorstep. No chasing down addresses, no extra steps for your remote team — everyone's covered, wherever they're working from.
Neighborly Gifts Vouchers are exclusive to SE Minnesota — one card, dozens of local businesses to choose from. Your team can use it to treat themselves to lunch, dinner, coffee and a pastry, or a local experience at their favorite participating restaurant, café, or experience provider.
Because the program is exclusive to SE Minnesota, we recommend Vouchers for employees based (or who travel often) in SE Minnesota.
A Voucher is a physical card exclusive to SE Minnesota — one card, dozens of local restaurants and experiences to choose from. Your team scans the card to browse offerings, visits their chosen spot, and presents the card at checkout.
A Gift Credit is what your team receives through Let Them Choose — an email with a unique link and shopping code they use to pick their own gift from our online store, shipped right to their door.
Gift Receivers
Congrats — someone thought of you! Click the link in your email to enter your private gift store using your unique shopping code. Browse the collection, pick out whatever catches your eye, and enter your shipping address at checkout. Your gift will be sent straight to your door — no need to reach out to whoever sent it.
Your Neighborly Gifts Voucher gives you access to dozens of local restaurants, cafés, and experiences across SE Minnesota. Scan the card to see the latest offerings, choose where you'd like to go, and present the card at checkout to enjoy your gift.
Once you've made your selection through your private gift store, your order is on its way! Delivery times can vary depending on the item and your location, but you'll receive shipping confirmation as soon as it's on the move.
Reach out to our Customer Support team at gifts@neighborlygroup.com with your name, address, gift order number, and (if applicable) a photo of the damaged item. Our team will look into it and get back to you within a couple of days.
Contact Us
Do you still have questions?
Reach out to our team by emailing gifts@neighborlygroup.com.
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